FAQs

“Healthy, Happy, Fun For All”

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Questions About Daycare

Will my dog get hurt?

Dog daycare presents dogs with an opportunity to be around others in a safe atmosphere, where our well-trained staff watches them carefully to ensure they are playing nice. We do our best to minimize any risk to all the dogs in our group.

Dog daycare presents dogs with an opportunity to be around others in a safe atmosphere, where our well-trained staff watches them carefully to ensure they are playing nice. We do our best to minimize any risk to all the dogs in our group.

Your pet’s safety is our top priority and every dog must pass our temperament test.   Our staff is trained extensively in dog body language and behavior and take a Pet CPR and First Aid course annually.  We never leave a pack of dogs unattended; they are constantly supervised by a well-trained member of our team.  We strive for an employee/dog ratio of 1:10 in the facility and are often much lower.  For the safety of our smaller guests, we separate our dogs into packs based on size and activity levels.  Inappropriate play is stopped and good behavior is always rewarded with praise.  We also require all dogs to be healthy, current on their vaccinations as well as either spayed or neutered.

Unfortunately, dogs, by nature, are unpredictable.  There is certainly a risk of injury and/or illness (including, but not limited to, broken nails, abrasions and cuts, raw paw, dog fights, dog bites to humans or other dogs as well as the transmission of communicable illnesses, such as canine cough, puppy warts and/or parasites.

If an accident occurs, we will contact you immediately.  We have a great relationship with Wedgewood Pet Clinic (link to their page?) for emergency situations if your vet is more than 5 miles away from our facility.

Who can attend?

We welcome all dogs who pass our thorough temperament test based on their behavior, ability to be comfortable and generally social, and have not shown any form of aggression towards other dogs or humans. It is not our policy to turn away a dog based on breed.  All dogs must be at least 4mo old, healthy, fully vaccinated (Rabies, DHLPPC and Bordatella) and spayed/neutered if over 6mo.

Why does my dog have to be spayed/neutered?

Besides the numerous health benefits of having your dog altered, the main reason we require it is for all the dogs’ safety.

Due to hormones, intact males and females often display excessive dominance that is not safe in a large group environment.

Intact dogs are also at a greater risk of injury from other dogs. In a social environment, intact males are often viewed as threats by other dominant dogs. Intact females, whether in heat or not, may be picked on by other female dogs and male dogs will view and treat her as such, and “fighting for the female” can occur. Dogs that are not spayed or neutered also tend to mark their territory and may mark everything including staff and other dogs.

What are your daycare rates?

A full day (more than 5 hours) is $25/dog and a half day (up to 5 hours) is $15.  Click here for more details on rates, multiple dog discounts and multiple day package discounts.

How do I get enrolled?

The first step is to give us a call to schedule your pup’s temperament test.  Following the test, we will have you complete our Enrollment Form and bring it, along with a copy of all of his current vaccines, to his first appointment.

Do I need to make a reservation?

Yes! In order to provide the best care and safest environment possible for your dog during his stay (whether for the day or overnight) we require reservations. Depending on the time of year and weather, you may be able to make a same-day appointment.  We recommend 3-4 weeks notice for major holiday boarding, as we fill up quickly!

Can I tour the facility?

Absolutely! In fact, we encourage it. We do our best to accommodate tours at anytime during our regular business hours, however it is preferred that tours be performed between 10am and 3pm Monday to Friday, as our staff will have more time to dedicate to you. We encourage you to ask a lot of questions, as it is our goal for you to have peace of mind while on vacation or at work.

What should my dog wear?

A well-fitting quick release collar with an ID tag is required. Your dog must also arrive on a NON-retractable 4-6ft leash.  If you have a short coated dog, or a dog that’s prone to chill, bring along a coat or sweater on cooler days.

What is a temperament test?

To ensure the safety of our dogs, we perform a temperament test on all new dogs and dogs that haven’t attended regularly within the past 3 months.  Our temp test is a two hour trial period ($15) in which our handlers look for and evaluate certain characteristics in your dog. Things like playfulness, aggression, dominance, and possessiveness are recorded.  Our staff will test for touch sensitivity, toy behavior, and dog to dog interaction.  After the observation period, the handler will meet with a member of management to determine if the dog has passed or failed.  We encourage the temp test day to include a half day visit (an additional $15) so your pup has plenty of time to get settled in and acclimated to the daycare process.

If a dog passes our thorough interview process, but exhibits unacceptable behavior the dog is given a timeout and the owner is informed of the concern. If the behavior continues, we will work with the owner to resolve the problem or the dog will be asked not to return to daycare.

How often do you require temp tests?

There is an initial temp test prior to starting daycare.  Dogs who attend on a regular basis (min of 3x mo each month) do not need to be tested again.  However, dogs that have not attended daycare regularly within the past 3 months will be re-tested and charged the $15 fee before being reintroduced to the pack.

What will my dog do?

Your dog will spend time playing with other dogs of similar size and activity level. He will be constantly supervised by our well-trained dog handlers. During fair weather most of the day will be spent outside, with short trips inside to cool down or get lunch. During inclement weather the dogs will be in our large indoor play area, with short trips outside to take care of business. On hot days your dog will have an opportunity to take a dip in the wading pools.

What will cause a dog to fail a temp test?

A dog may fail a temp test if he/she exhibits concerning behaviors such as extreme dominance,  toy possessiveness, fear or, of course, aggression.  There are many situations where a pup may pass the temp test but has poor social skills and aggravates his friends with his play style.  If this becomes a problem, we will recommend he attend a few sessions with a one on one trainer to work on the issues and/or work with him in smaller playgroups in order to teach him a play style more fitting for large groups of dogs.

If a dog passes our thorough interview process, but exhibits unacceptable behavior the dog is given a timeout and the owner is informed of the concern. If the behavior continues, we will work with the owner to resolve the problem or the dog will be asked not to return to daycare.

How much does a temp test cost?

Temperament tests are $15 and will last about 2 hours.  We encourage the temp test day to include an additional half-day visit (additional $15) so your pup has plenty of time to get settled in and acclimated to the daycare process.

What will my dog do?

Your dog will spend time playing with other dogs of similar size and activity level. He will be constantly supervised by our well-trained dog handlers. Dogs will be separated into groups based on size and energy level.  Each group will rotate through each yard and indoor play room in order to give them variety and an opportunity to engage in multiple enrichment activities, lunch (if requested) and a naptime.

During inclement weather the dogs will be in our large indoor play area, with short trips outside to take care of business. On hot days your dog will have an opportunity to take a dip in the wading pools.

Will my dog get lunch or a nap?

As the groups rotate through rooms and yards, they will make a stop in the kennels for a nap once or twice a day (depending on how long they are with us).  If you would like them to have lunch during one of the naptimes, just let us know!  You can bring food from home to keep their diet steady or we can feed our house food (Nutrisource Chicken & Rice dry kibble).  They will stay up for lunch for one hour in order to give them time to rest and digest before going back to play.

Why do my dog's paws seem sensitive, painful or burned?

It’s very common that some dogs pads will be sore after playing at daycare. Most dogs are not used to playing all day, especially outside. (Our yards are concrete and pea gravel instead of dirt and grass for sanitary purposes.) Rest assured it’s only temporary and they will build stronger pads. If you notice sore feet when they first start attending, let us know.  We can limit outside time for a few weeks while they build tolerance and also give some tips on how to help your dog recover quickly from ‘raw paw’.  If you have any concerns or questions though, please do not hesitate to contact us directly.

Why is my dog so thirsty when he comes home?

Water is available at all times in all of our play areas. Playing hard is just as strenuous as working out. Even though water is available, after a car ride home, it will probably be time for your dog to drink some more water to help re-hydrate after a hard day of play.

Can I watch my dog play while he is with you?

We have webcams available at both locations.  You can choose the Classen or May camera in the ‘location’ section of our website.  Can’t see your dog? Please note that due to the placement of the cameras, there are indoor and outdoor “blind spots” that are not visible to the webcams.

We also offer add-ons that would give you updates via social media, text and email.  Ask us for details!

Questions About Boarding

What is the procedure for inclement weather conditions?

Regardless of the weather conditions (rain/snow/ice/extreme heat), all daycare dogs are still allowed outside for potty breaks at least once every two hours.

In the warmer months, your dog will enjoy water sprinklers and wading pools.  Our outdoor area is shaded and water is always available.

While we may close for daycare for snow/ice, you can rest assured that your boarded dog will never be left alone on a snow day. Our staff will still be available for feeding and potty breaks!

In the event of severe weather, we encourage you to pick your dog up as quickly as possible.  It will be more safe and comfortable for you and your pup at home instead of at daycare (we do not have an underground shelter).  If you are unable to pick your dog up or if he’s boarding, we will do our best to keep everyone safe by kenneling each dog separately as space allows.  In the event we run out of kennels/crates, your pup will huddle up with our staff in the center most point of our facility.

In the event we decide we must close early and send staff home for their safety, we will contact you right away and if you’re unable to pick up your pup, we will tuck him in for boarding for the night.

What are your boarding rates?

Rates range from $30/night to $70/night depending on the accommodations that best suit your pup.  Click here for detailed boarding options.

My dog is not used to being in a kennel, can he upgrade to something more like ‘home’?

Absolutely!  We offer two additional options for dogs who are not used to boarding in crates or kennels.

Our Suites are an excellent upgrade option. They are 60sqft and offer much more space than the traditional boarding option.

Cage Free boarding might be the best fit for your pup! This upgrade is available for dogs who have proven excellent behavior in our daycare program. They will sleep in a bedroom style setting (300 sq ft) with one of our well-trained team members.  A normal full-size human bed is available for snoozing along with multiple dog beds scattered throughout the room.  They will watch TV and snuggle with our staff from 7p-9:30p, go out for a final potty break and then head to bed for a comfortable nights rest.

What is CAGE FREE boarding?

This upgrade is available for dogs who have proven excellent behavior in our daycare program.  They will sleep in a bedroom style setting (300 sq ft) with one of our well-trained team members.  A normal full-size human bed is available for snoozing along with multiple dog beds scattered throughout the room.  They will watch TV and snuggle with our staff from 7p-9:30p, go out for a final potty break and then head to bed for a comfortable nights rest.  The cost is $65/dog (additional dog discounts do not apply).

What should I bring for my dogs boarding visit?

It is not necessary to bring anything at all for your boarding visit.  We offer raised beds, a fleece blanket and food/water bowls for every boarding dog. We feed Nutrisource Chicken and Rice dry kibble.  Since a sudden change in food will often cause an upset tummy and diarrhea, we prefer to keep all dogs on their own diets.  If you feed something besides Nutrisource, please bring food from home.  If you would like to bring a special blanket or toy, please be sure it is clearly labeled and can easily be washed in a normal capacity washer/dryer.  We have plenty of dishes for all of our guests. We encourage you not to bring his own bowls.This will ensure your dishes not get broken, lost or mixed up.  CPDD is not responsible for lost or damaged items.

If my dog doesn’t do well with other dogs or fails his temperament test, can he still board with you?

Guests that do not pass our daycare temperament test are able to board in a traditional kennel for $45/night.  They will be taken out for one on one play time with a team member 5-6 times a day.

Can I pick up my dog from boarding on a Sunday?

Yes!  We are available from 5-7pm for no additional charge.

Can I drop off or pick my dog up before or after regular business hours?

Early drop-off is available Monday – Saturday from 6:45a-7a for an additional $5.

We also offer after hours pickup (and boarding drop-off) for an additional $20.  This service must be scheduled and prepaid so that we can staff accordingly.

Do you offer transportation to or from your facility?

Yes!  Monday-Friday 9a-6p we can offer transportation to or from our facility.  Price is based on mileage.  We can occasionally transport additional hours or over the weekend based on staff availability and with advance notice.

What is my dog takes medication?

We will continue your home medication routine while your pup is at daycare or boarding.  Our staff can administer all kinds of doggy meds, be it eye drops, pills, or injections.  Each medication is recorded and signed for when administered by our staff.    We never charge for medication administration.